When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Hardware Next Business Day Onsite Service, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support available the next business day, help is there when you need it—so you can get back to work.

How it works

In-person repairs, parts and service will arrive at your door the very next business day. HP experts are on the job nine hours a day, five days a week.

Carepack has to be purchased within 45 days from the date of your Device Purchase.

Why purchase Care Pack services?

Increased productivity: Getting units up and running more quickly limits downtime, thereby enhancing productivity

Lower, more predictable IT costs: Knowing up front what it will cost to service units limits unknown and unexpected expenses

Professional service: The majority of technicians are HP badged— they don’t work on any other brands, and have the most up-todate product information

HP Carepack 1

Accessible service

Conveniently connect with an HP service representative by phone or online chat.

HP Carepack 2

HP parts. HP expertise

Have confidence that your issues will be resolved with original HP parts supported by HP know-how.

HP Carepack 3

Reliable support

HP will repair or replace with no loss in coverage, including coverage over multiple instances.


What is HP care pack?

Be prepared for anything. Enhance and extend your protection beyond the standard limited warranty with HP Care Packs.

  • With HP care pack service plans you can increase the duration of your warranty, expand the coverage, and add extra protection to your HP product.
  • Commercial Laptops come with a standard one-year warranty. Care packs provide an enhanced level of support and/or an extended period of coverage for your HP hardware.

How long does Care pack coverage last?

The Care Pack coverage begins on the start date of the hardware coverage warranty period and ends either upon completion of the specified number of years of service purchased

What happens after I purchase my care pack?

For commercial or business PC care pack purchases: You will receive an order confirmation email after purchase and a follow-up email confirming care pack registration

How do I register my care pack?

The HP Care Pack Registration team will make every attempt to register your care pack on your behalf.

  • For care pack purchases made with the hardware, registration will occur upon hardware shipment and a registration confirmation email will be sent at that time.
  • If you purchase your care pack separately from your PC, you will receive an email from our Care Pack Registration Team either confirming registration or requesting further information to register your care pack.

If the Care Pack Team cannot register your care pack, you will receive an email requesting further information. If requested by HP via email, you may be asked to provide:

  • Care Pack proof of purchase
  • First and last name
  • Contact information
  • Device product number and serial number
  • You can utilize HP Support Assistant to find the serial number.

Which all products are eligible for this Carepack?

  • HP 250 G5 Notebook PC
  • HP 250 G6 Notebook PC
  • HP 250 G3 Notebook PC
  • HP x2 210 G2 Detachable PC

How to get Support from HP to resolve technical issue?

HP Care Pack Contract: United Arab Emirates: 800 0444 1483

Opening Hours: Sunday – Thursday / 09:00-19:00 UAE time (Except Public Holidays)

Online support: https://support.hp.com/emea_middle_east-en